Contact us
E-mail: Marketing@desutter-naturally.com
You can freely visit our websites and consult the information without having to provide personal details. Only if request a catalog, price quotation or contact, you need to communicate your personal data. The personal data that De Sutter Naturally collects are stored in a secure environment that is not accessible to the public. Whenever you provide personal information, De Sutter Naturally will treat them in accordance with the legal obligations regarding the processing of personal data (www.privacy.fgov.be). Because we want to guarantee your privacy and improve the user-friendliness of your visit (s) to our website, we think it is important that you know how and why we use cookies. Below we try to provide you with as much information as possible about the use of these techniques.
Cookie Policy
When using pages on www.desutter-naturally.com and its network, cookies can sometimes be placed on your computer. A cookie is a small amount of data, which often contains an anonymous unique feature, which is sent to your browser from the computers of a website and which is stored on the hard disk of your computer. Access to these cookies can be obtained through web beacons.
We use cookies to:
- Make our site more user-friendly, by easily recognizing you as a visitor;
- To regulate the amount of advertisment (for example by keeping track of how many times an advertisement has already been shown to you);
- We can show you recommendations and ads based on your interests;
- Understand the way in which the website is used, which parts of the website and with which frequency it is visited;
- Provide social media features;
Cookies do not contain viruses or other harmful applications. De Sutter Naturally also ensures that they do not contain any personal details.
The visitor of this website accepts the use of cookies by our company. If cookies are disabled in your browser, we can not guarantee optimal operation of the site.
Cookies by external parties
De Sutter Naturally often uses external advertising companies, including Google, to display advertisements when you have visited our website. These companies may use information (not your name, address, e-mail address or telephone number) about your visit to this or other websites to display advertisements about goods and services that you may be interested in. Google uses advanced ad management software to be able to show targeted advertisements to visitors. The software uses cookies for this purpose, more specifically the DoubleClick DART cookie. With the DART cookie, Google can display ads based on your visit to our sites and other sites on the internet.
More information on how Google uses your data on partner websites such as www.Desutter-naturally.be can be found at http://www.google.com/intl/en/policies/privacy/partners/.
Disable / enable cookies
You can accept or decline cookies by adjusting the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
You can configure your internet browser to accept all cookies, refuse all cookies or notify you when a cookie is placed on your computer. (Every browser is different, so consult the "Help" menu of your browser to see how to set your cookie preferences.
What else do we do with data:
We use your data for different purposes. Below you can see which goals they have. We use your received information, but also the data collected. For example, information about your visit to our website.
Request for an online catalog or contact form:
When requesting an online catalog or contact, we ask for your name, e-mail address and telephone number. With this information we can send you the catalog digitally or answer your contact form and follow up your request.
Request for catalog (physical) or price quotation:
When requesting a catalog or price quotation, we ask for your name, e-mail address, telephone number and address. With this information we can send you the catalog or price quotation and follow up your request.
Newsletter:
You can sign up for our newsletters. This will keep you informed of our latest news, offers and promotions. You can unsubscribe at the bottom of every e-mail.
Are your details not correct or do you have other questions?
If something is not correct or you want to view, change or delete your data, please contact us.
On what legal basis do we collect and use your data?
1. Necessary for the execution of our agreement:
We collect and use a large amount of data in order to correctly execute the agreement with you (managing your order, delivery, invoicing, handling complaints, etc.). And the provision of which is a condition of the conclusion of the agreement.
2. With your explicit consent, which is always revocable:
• Sending newsletters;
• Sending commercial information that does not fall under the 'legitimate interest';
3. Our legitimate business interest:
Within the framework of an existing commercial relationship, we use your data to allow us to maximise our sales. This includes sending targeted promotions, new developments, informative articles, invitations to events and conducting satisfaction surveys. We always keep in mind that our interests must be balanced with your interests and always provide the possibility of opting out.
What are your rights concerning your data?
You have the right to:
o Request access to, correction of or erasure of your data
o Request a restriction of the processing
o Object to the processing
o Request the transfer of your data.
If we process your data on the basis of your consent, you always have the right to withdraw the consent at any time.
If you believe that we are not handling your data correctly, you can of course contact us at any time, and/or lodge a complaint with a supervisory authority.
The above rights can be exercised by
- sending an email to: marketing@desutter-naturally.com
How long do we keep your data?
We keep your data for as long as is necessary for the purpose. The main criteria for determining the length of time is therefore: how long the personal data is needed to provide the products/services, and how long it is needed for our business operations.
Safeguarding and security of data.
De Sutter Naturally handles the personal data it processes and/or for which it is responsible with the utmost care. Consequently, it takes all technical and organisational measures to ensure its protection. When it intends to implement new IT architecture and/or business processes, it carries out a thorough impact analysis of the measures announced. If this analysis shows that the risk to the data is too high, De Sutter Naturally will not implement it until after taking the necessary security measures.
If De Sutter Naturally subcontracts the processing to service providers, it undertakes to conclude adequate and comprehensive processing agreements, in order to guarantee protection.